Response Time
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with verification, deposits, withdrawals, bonus queries or site navigation. Use live chat for fast replies or email for detailed requests. We aim to respond quickly, keep you informed during any account review, and provide clear steps so Canadian players can manage their accounts and payments with confidence through our convenient communication channels for assistance.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat available, typical response within 1 hour) |
| General Enquiries | [email protected] (reply within 24 hours) |
| Affiliate Enquiries | [email protected] (Mon-Fri responses) |
| Phone | +1 416 358 7249 (calls answered Mon-Fri) |
| Working Hours | Live chat 24/7; email Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line, a concise description of the problem, and up-to-date contact details. Including any relevant files or reference numbers speeds handling and helps prevent delays in resolving your request.
Submit your enquiry
Contact AllStarz Support Name Email Message Prefer VIP assistance? Mention your All Starz level or write VIP in the message. Send messageResponse Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while simple requests often receive a same-day reply. Complex cases, such as verification, payment investigations or account disputes, may take longer depending on their nature and required checks. We’ll keep you informed of progress and provide estimated timelines when a case requires additional review.
Feedback
We welcome your feedback, suggestions, or ideas to help improve our site. Send us your thoughts and any issues you’ve noticed, every message is read carefully by our team and used to refine features, promotions and support. Your input helps make the experience better for all players; thank you for taking the time to share what matters to you.