Data Privacy Policy

At AllStarz we respect your privacy and are committed to protecting the personal information you provide when you create an account, play, deposit, or contact us. This Privacy Policy explains what data we collect, how we use it, how we protect it, and the choices available to you regarding your information while using our services in Canada.

Types of Data We Collect

We collect several categories of information to operate accounts, process payments, and maintain a secure service. This includes personal data, technical data, and transactional data gathered through your activity on the site.

Personal Data

Personal data includes your name, date of birth, contact details, billing and address information, identity documents submitted for verification, and any information you provide when communicating with support. We use this data to create and manage your account and to meet our verification obligations.

Technical Data

Technical data covers device information, browser type, IP address, unique identifiers, and connection data. We collect this information automatically to provide and secure the site, troubleshoot issues, and help prevent fraud or unauthorized access.

Transactional Data

Transactional data includes deposits, withdrawals, game activity, bet history, bonus activity, and payment confirmations. We retain transactional records to process payments, handle disputes, and for audit and compliance purposes.

Use of Information

We use collected data to operate your account, process deposits and withdrawals, verify identity, comply with legal obligations, detect and prevent fraud, and respond to your enquiries. Aggregated or anonymized data may be used for analytics and product improvement.

Data Protection Practices

We employ technical and organisational measures to protect personal information, including encryption of sensitive data, secure storage, and access controls. Access to your personal data is limited to staff and third parties with a legitimate need to process it.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, support session functionality, and measure site performance. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect site functionality.

User Rights

Subject to applicable law, you may have the right to access, correct, or request deletion of your personal information. You may also be able to request restrictions on processing or object to certain uses. We will evaluate requests in line with legal and regulatory requirements.

Access, Correction and Deletion of Data

To request access, correction, or deletion of your data, contact our privacy team. We will verify your identity before making changes. Some data may be retained where required for legal, tax, or security reasons.

Information Sharing and Third Parties

We may share information with payment processors, identity verification services, regulatory bodies when required, service providers supporting our operations, and law enforcement in response to lawful requests. All third parties are required to protect your information and only use it for permitted purposes.

Privacy Policy Updates

We may update this policy from time to time. When we do, we will post the revised policy and a notice on the site. For any questions about privacy or to contact our privacy team, email [email protected]. For clarity on recent changes, customers of All Starz will be notified through their registered account where applicable.