AllStarz Casino Responsible Gambling

At AllStarz we take player safety and controlled play seriously. We are committed to providing tools and support to help you gamble responsibly, keep control of your account activity, and get help if gambling stops being fun. This page outlines our approach, the activity-control options commonly available, and where to find professional support in Canada.

Player protection principles

We believe gambling should be an entertainment choice you control. We promote transparency, clear limits, and prompt support for players who want to change their behaviour. Our goal is to make it easy to set personal boundaries and to pause or close accounts if needed.

Activity-control tools

You can choose from a range of controls to manage your play. Typical options include deposit limits, loss limits, session time reminders, temporary account breaks, and self-exclusion. These tools can usually be set in your account settings or requested through customer support. Available options may vary by province and account, so contact [email protected] for details for your profile.

Deposit and loss limits

Daily, weekly, and monthly deposit limits help prevent overspending. Loss limits let you cap how much you can lose over a set period. We recommend setting conservative limits that match your personal budget. Limits can usually be increased later, but increases may be subject to a cooling-off period to help avoid impulsive changes.

Time limits and session controls

Session timers and reality checks can remind you how long you have been playing. Account breaks and time-outs provide a short-term pause from gambling activity, while longer self-exclusion blocks access for a defined period. If you need an immediate pause, contact [email protected] for assistance.

Self-exclusion

Self-exclusion is a formal way to stop access to your account for an extended period. During exclusion, marketing communications should be removed and account access restricted. If you choose self-exclusion, speak with support to confirm the duration and next steps for reinstating access once the period ends.

Recognizing problem gambling

Watch for signs such as spending more than you can afford, chasing losses, neglecting work or family, borrowing money to play, or feeling distressed about gambling. If you notice these signs in yourself or someone close to you, consider activating limits, taking a break, or seeking professional help.

Tips for staying in control

Set budgets and stick to them, use deposit and loss limits, take regular breaks, avoid gambling when emotional or impaired, and never chase losses. Share your limits with a trusted friend or family member for extra accountability.

Professional help and support organisations

If you need additional support, contact your provincial gambling support service, a local health professional, or a national helpline. Services such as ConnexOntario and provincial problem-gambling programs can provide confidential advice and treatment options. For account assistance or to discuss available controls, contact [email protected].

Getting immediate help

If you are in crisis or at risk of harm, contact local emergency services or your provincial health line right away. For non-urgent support, provincial gambling treatment services and certified counsellors are available across Canada.

We encourage responsible play. If you have any questions about the controls available to you on All Starz, please reach out to [email protected] and we will help you choose the right options for your situation.