Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the AllStarz online casino platform and describe the relationship between us and our users. We provide a gaming service that is subject to account verification, account controls, and the operational rules below. By registering and using the site you agree to follow these terms and any additional policies that we publish from time to time.

Account responsibilities

You are responsible for keeping your account information accurate and secure. Only one account is permitted per person, household, and payment method unless otherwise agreed in writing. Do not share your password or log-in details. We may suspend or close accounts where we suspect fraud, money laundering, abuse of promotions, or other prohibited activity. Account verification may be required before deposits, play, or withdrawals are permitted.

Eligibility requirements

To open an account you must meet our eligibility criteria, including being of legal gambling age in your jurisdiction and providing truthful identity and residency details. We may ask for documents to confirm identity, address, age, and source of funds. Accounts that do not meet eligibility requirements will be restricted and funds may be withheld pending verification.

Acceptable platform use

You agree to use the site for lawful purposes only. Prohibited behaviour includes collusion, bonus abuse, self-exclusion circumvention, multiple account creation, and activity aimed at manipulating games or promotions. We reserve the right to review play patterns and to restrict or close accounts where unacceptable use is detected. You must comply with applicable local laws before depositing or gambling.

General bonus and promotion rules

Promotions, bonuses, and free spins are subject to separate terms in addition to these Terms and Conditions. Bonus offers may include wagering requirements, maximum stake limits, restricted games, and withdrawal caps. Promotional terms may vary by jurisdiction and account. We will apply the version of the promotion terms that is visible in your account at the time of opt-in. Any attempt to exploit a promotion may result in bonus cancellation and account action.

Deposits and withdrawals

Payments are processed through the methods available in your cashier and may be subject to third-party fees. We may impose deposit or withdrawal limits, and withdrawals are subject to verification checks. Pending verification, we may delay or require additional documents before releasing funds. We will process valid withdrawal requests in accordance with the payment method selected and our internal checks.

Dispute resolution

If you have a dispute with us, please contact our support team in the first instance. We will investigate complaints and provide a response. If a matter cannot be resolved directly, we may escalate it to an independent dispute resolution service where available and appropriate. By using the site you consent to our standard complaint handling procedures.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. When we make changes we will publish the revised terms on the site and indicate the effective date. Continued use of the site after updates means you accept the new terms. For clarity, the brand may be presented on the site as All Starz in some locations; this does not change the obligations and rights set out here.